Refund & Cancellation Policy
_Last updated: 2026-05-02_
Welcome to ADRIANAS Air Duct Cleaning in Kansas City, KS, where we strive to offer an exemplary cleaning service experience. Our intention is to ensure a smooth and satisfying experience for all our clients. This document outlines our refund and cancellation policy, crafted with the same care and attention we dedicate to every air duct and HVAC cleaning service.
Cancellation Policy
At ADRIANAS Air Duct Cleaning, we understand that life in Kansas City and its surrounding areas, such as Nearman Hills and Argentine, can be unpredictable. Therefore, we offer a flexible cancellation policy for your convenience.
- 24-Hour Notice: We kindly request that you provide at least a 24-hour notice for cancellations or rescheduling. This allows us to adjust our schedule and offer our services to another home in need.
- Less Than 24-Hour Notice: Cancellations made with less than 24-hour notice may incur a cancellation fee, reflecting our commitment to our professional technicians who have reserved this time for you.
Refund Policy
We take pride in the quality of our air duct and HVAC cleaning services, and we want you to be completely satisfied with the results. Our refund policy is designed to be fair and transparent.
- Partial Refunds: If you are unsatisfied with the service outcome and notify us within 48 hours, we will assess the situation and determine an appropriate course of action. This may include a partial refund or a complimentary follow-up service to address any concerns.
- Full Refunds: In rare situations where we are unable to complete a service due to unforeseen circumstances on our part, a full refund will be issued.
Weather Delays
Kansas City weather can sometimes be unpredictable, particularly during seasons prone to severe conditions. The safety of our team and clients is paramount.
- Weather-Related Rescheduling: In the event of hazardous weather conditions, ADRIANAS Air Duct Cleaning reserves the right to reschedule your appointment for a later date. We will communicate any changes as soon as possible and offer the next available appointment that fits your schedule.
Unhappiness Guarantee
Your satisfaction is of utmost importance to us. If, within 48 hours of service completion, you find the results do not meet the high standards we promise:
- Complimentary Revisit: Contact us promptly. We will return to your home to reassess and address any specific issues without additional charges.
How to Request a Cancellation or Refund
Please reach out to our customer service at ADRIANAS Air Duct Cleaning through the following methods:
- Phone: Call us directly at our Kansas City office line to speak with a representative who will guide you through the cancellation or refund process.
- Email: Email us detailing your cancellation request or any dissatisfaction with the service. Include your name, contact information, and the date of service.
- In Person: Visit our office by appointment for a more personal discussion with our team about your service or concerns.
Additional Information
- Changes to this Policy: ADRIANAS Air Duct Cleaning reserves the right to amend this refund and cancellation policy as needed. Any modifications will be communicated through our website and are effective immediately upon posting.
- Liability: Our commitment is to perform services with the utmost care and professionalism. This policy is applicable to residential services within our service areas, including Welborn and Wolcott.
By engaging ADRIANAS Air Duct Cleaning, you agree to this refund and cancellation policy. Thank you for entrusting us with making your home a cleaner and healthier environment. We look forward to serving you with the craftsmanship and dedication you expect from a premium boutique service.